Terms and Conditions

Booking Conditions

1. GENERAL

Prestige Properties and PrestigeVillas.com are trademarks of Pollensa Invest, SL.
We, Pollensa Invest SL, arrange holiday accommodation for the owners of the properties featured on our website. Your contract is with the Property Owner.

2. FORMATION OF CONTRACT

2.1 Before making a booking, you must contact us to obtain confirmation that your chosen property is available for the dates required. 2.2 To proceed with a reservation you must send us by email or fax the following information:
• A completed and signed Booking Form.
• A copy of your passport or valid driving license.
• Proof of payment of the non-refundable deposit if you decide to pay by bank transfer.
2.3 A binding contract between the person who has signed the Booking Form and the Property Owner will be made after our confirmation of receipt of all the information from the point above.
2.4 You are responsible for payment of the price of the holiday and the compliance of members of your party with these conditions.
2.5 Bookings cannot be accepted from persons under 18 years of age at the time of booking. We reserve the right to refuse a booking without giving any reason.
2.6 Receipt of the booking form without proof of payment and copy of your passport/valid driving license shall not constitute acceptance of any booking.

3. PAYMENT

3.1 The balance must be paid no later than two months before arrival unless otherwise agreed. Failure to pay the balance on time will constitute cancellation and cancellation charges will become payable under clause 6.
3.2 Receipt and banking of any deposit by itself shall not constitute acceptance of any booking.

4. SERVICES INCLUDED IN THE PRICE

The prices given are in Euros, and the rental period is weekly unless otherwise stated.
The price for all properties includes at least one cleaning service a week unless otherwise stated. The property will be clean at the beginning of the rental period, and you are asked to kindly leave it in a reasonable condition at the end of the period. The company has the right to charge for any additional cleaning necessary done at the time of departure should the property not be left in fair condition, i.e., an excessive amount of rubbish, stained sheets, curtains, etc. within reason. The cleaning service does neither include washing up nor disposal of waste. Properties are let fully furnished and equipped. Linen is included in all our properties but is advisable to take beach towels and cot linen. Linen is typically changed once per week.
Some properties may include extra cleaning in the price, or it may be available upon request. The extra cleaning under special request shall be paid upon arrival. Please contact our agents before your arrival for further information.
Should your property have a pool, this will be checked on a regular basis. Please note that in adverse weather conditions (intense heat, mud rain, etc.) the chemicals in the water might unbalance. Please contact our agents to solve the problem as soon as possible. Air-conditioning where described may be static wall or floor mounted or portable units.
The website states the additional facilities and services available as individual properties; please contact our agents for further information.

5. BREAKAGE DEPOSIT

Your breakage deposit amount will be noted in your booking confirmation. We request your credit card details two months before your arrival and will keep these details stored in our reservation system until after your check-out. Your card details will only be used in the event of any breakage, damage or extra cleaning required. In the unlikely event that your credit card is charged, you would always be notified beforehand.

6. ALTERATIONS OR CANCELLATION BY US

In the unlikely event that it is necessary to make a modification to or cancel the holiday accommodation specified in the holiday confirmation, we will inform you as soon as possible and, if requested, we will try to arrange alternative holiday accommodation of a similar type and standard and in a similar location to that required initially.
If the alternative holiday accommodation is not acceptable, we will refund in full all amounts paid and shall be under no other liability. We reserve the right to treat a change of property and holiday dates as a cancellation of one holiday and the booking of another.

7. CANCELLATION BY YOU

7.1 Any cancellation by you must be notified to us in writing by post, fax or e-mail. The effective date of cancellation is the date on which written notification is received by us.
7.2 The following charges will be payable depending on the time the notification of the cancellation is received:
• 60 days or more prior arrival: deposit forfeited.
• Within 59 days of arrival date: 100% of total booking cost.

8. VILLA INFORMATION

8.1 Please note that some of the pictures displayed on our website may have been taken with wide-angle lenses to provide you with a broader perspective of the property. Photographs taken at our properties cannot be used or sold for profit without authorisation from Pollensa Invest SL.
8.2 While we make every effort to ensure that descriptions supplied are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. Minor differences between the photograph/illustration/text used and the actual property may arise.
8.3 Property Owners reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interests of continued improvement, Property Owners reserve the right to alter furniture, fittings, amenities, facilities or any activities, either advertised or previously available, without prior notice.
8.4 If material changes occur after your booking has been confirmed, we will advise you in due course.

9. NUMBER OF PEOPLE USING THE HOLIDAY ACCOMMODATION

The number of people staying at the property must not exceed the number of sleeping places indicated in the property description except in the case of infants under two years or special agreement. Some properties will limit the number of infants. If the maximum number is exceeded without prior arrangement, the Property Owner or Pollensa Invest, S.L. reserves the right to refuse or revoke the booking at their sole discretion.

10. PETS

No pets will be allowed unless agreed otherwise.

11. ACCESS

The Property Owner or his/her representative shall be allowed access to the property at a reasonable time during any holiday occupancy for inspection and maintenance. Please note that this will be avoided where possible, and visits will be limited to a minimum. Should you feel an excess number of visits, or an invasion of your privacy, please contact your agent who will deal with the matter promptly.

12. ARRIVAL AND DEPARTURE

You will have access to occupy the property as of 3 p.m. on the holiday start date. The accommodation must be vacated by 10 a.m. on the last day unless otherwise specified on the accommodation voucher or agreed with Pollensa Invest, S.L. If these times are difficult, please advise us at the time of booking. If your arrival is delayed, you must inform us so that suitable arrangements can be made for entry to the holiday accommodation.

13. YOUR RESPONSIBILITIES

13.1 You must keep the holiday accommodation and all furniture, fittings, effects, facilities and equipment in the same state of repair and condition as at the commencement of the holiday, and leave the holiday accommodation in a reasonable state of cleanliness and general order in which it was found. You are responsible for all damage or losses which may occur to the property or its contents during your occupation and will be responsible for paying appropriate compensation to the Property Owner directly or to us as an agent in the event of breakages or damage.
13.2 You must accept responsibility for the proper conduct of yourself and any members of your party while on holiday. In cases of serious misconduct, we reserve the right to terminate your holiday or that of any member of your party. This includes threatening behaviour, physical and serious verbal assault behaviour to our Resort staff. If we do so, we shall have no further responsibility or liability to you. If you or any member of your party wilfully, recklessly or negligently causes any damage to any accommodation, property, or person, you agree to indemnify us against any loss suffered by us (including legal costs), arising from such damage. Failure to pay for serious damage that you or your party has inflicted on a property can result in the local authorities called to intervene.

14. OUR LIABILITY AND THE PROPERTY OWNER

14.1 Neither we (as agent for the Property Owner) nor the Property Owner shall be responsible for the death of or personal injury of you or any person named on the Booking Form or another person at the property unless this results from the proven negligence of the owner, ourselves, or our employees.
14.2 We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control, including though not limited to, force majeure, explosion, flood, tempest, fire, or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, by-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case, we shall be entitled to treat the contract as discharged. In the event of such discharge, our liability shall be limited to the return of sums paid to us in respect of the (unused) portion of the holiday calculated on a pro rata daily basis.
14.3 As with other countries, in the event of a breakdown, engineers have a specified callout pattern, and it may take up to seven days before a visit can be arranged or a part ordered. No compensation will apply due to the failure of any appliance within this timeframe, but will, of course, assist you to the best of our ability. In the rare event of a total breakdown with the basic supplies of water, electricity and use of swimming pool the representatives/suppliers concerned will endeavour to resolve the problem within 24 hours to the nearest working day. We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems, etc. nor for the failure of public utilities such as water, gas and electricity.
14.4 Neither the Property Owner nor we are responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond our control.
14.5 Building works, serious construction works and the resulting noise from the site can take place at any time during the year on an adjoining or nearby property and land. If this work is affecting your holiday please report this to our representative immediately. This is beyond the control of the Property Owner, or ourselves, but we will make every effort to have the work stopped if possible. Should this is not possible, we will deem to offer you alternative accommodation, of the same or higher standard, strictly subject to availability. We do not receive advance notification of when building works will begin as these are carried out by third parties, and we, therefore, have no control over this matter. While we can assure you we will do our best to minimise any inconvenience or interruption to your holiday, we regret that this is a force majeure and we do not accept any liability or will pay any compensation. We closely monitor and will inform you immediately of any building work which could materially affect your holiday. We consider internal maintenance and the use of tile cutters and small power tools not to affect your holiday materially.

15. COMPLAINTS

In the unlikely event that you are disappointed with the holiday accommodation, you must contact us immediately, and we will try to solve the problem on the spot. If after that, you still feel that the problem has not been resolved to your reasonable satisfaction, you should request and fill in a customer claim form within your stay. This form may be provided by your representative under request. If you vacate the property before the end of the rental period without prior notification or no claim form is received by us before your departure, you shall lose any rights to compensation.

16. EMERGENCY PHONE

You will be provided with our office number should you need to speak with one of our agents. A mobile number will be facilitated to all clients to offer assistance outside office hours. You are kindly asked to solely use this telephone number, in case of a real emergency. Our team will do their best to help you solve any problems that might arise, but we cannot be held responsible for matters beyond our control. This service is purely assistance offered by us and does not replace official emergency services such as firemen, ambulance, police service, etc.

17. SECURITY AND VALUABLES

Any valuables left at the property are left at your own risk. Neither Pollensa Invest SL nor the Property Owner is responsible for their loss. As with all rental properties in prime locations, there may be a risk of burglary. Where provided, burglar alarms must be activated, safes used and proper care taken against theft and burglary. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused. Please be extra cautious in allowing access to the property to unexpected technicians or staff.

18. LAW

All contractual obligations arising out of these booking conditions shall be deemed to come into existence in Spain, and be subject to Spanish law and the exclusive jurisdiction of the Spanish courts.

Legal Notice

Under Articles 10 and 11 of Law 34/2002 of July 11th, Society’s Information and Electronic Commerce Services legal information on the entity that owns the website located at the Internet address www.prestigevillas.com / www.pollensainvest.com is available to users and visitors.

WEBSITE HOLDER ADMINISTRATOR:
Corporate name: Pollensa Invest, S.L CIF: B07897101. Address: Roser Vell 38, 07460 Pollença, Balears. Phone number: (+34) 971535076, registered in the Commercial Registry of Illes Balears, Volume 1576, Folio11, Page 29563, Section 8
Activity: Estate Agents.

To use this site as a visitor or to register and access the services provided by www.prestigevillas.com / www.pollensainvest.com, you need to accept the following service terms and conditions.
A) The user accepts this service terms.
B) If the user doesn’t accept the following terms, they will not be able to use this website, nor to access the services provided by Pollensa Invest, S.L.

Privacy Policy

1.1. Following articles, 13 and 14 of the RGPD you are informed of the following information. RESPONSIBLE: Pollensa Invest, S.L CIF: B07897101. Address: Roser Vell 38, 07460 Pollença, Balears. Phone number 971535076 Email: info@prestigvillas.com.

AIM: In Pollensa Invest, S.L we treat the information that clients procure for the Purchase/Procurement of services and or products through the website, as well as managing such information for commercial prospection. To offer you our services according to your interests, we will produce a commercial profile. There will be no automated decisions regarding such profile. The procured personal data will be kept as long as the professional relationship between both parties is active, and the interested party does not want them to be suppressed within a time lapse of five years after the last procurement or/and professional service done by you.

LEGITIMATION: the legal basis for the treatment of your data is the execution of a contract through a Professional Service file or/and a service lease, as stated in the Commerce code and the Spanish Civil Code. An obligation of invoicing exists as stated in the Spanish Commerce Code, Spanish General Tax Law, Spanish Corporate Tax Law and Spanish Personal Income Tax (IRPF), as well as the Spanish Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of services and products is based on the consent that is asked to you. This does not mean that that retiring such consent affects the purchase/procurement of services. There is an obligation to procure personal data. Otherwise, neither the procurement or purchase of services and or products through the website can happen, nor we will be able to manage your information.

RECIPIENTS: We will not assign personal data to third parties unless there is a legal obligation. There will be no decisions regarding suitability, binding corporate rules, guarantees or other applicable specific situations.

RIGHTS: Any person has the right to have confirmed whether in Pollensa Invest, S.L we are dealing with their relevant personal data or not. The involved parties have the right to access their personal data, and to ask for its amendment when inaccurate, as well as to ask for its removal when, among other reasons, the data is no longer needed for the objectives it was collected initially. In some cases, applicants may ask for a limitation regarding our treatment of their data, in which case Pollensa Invest, S.L. will only save them to claim or defend ourselves from claimers. As a user, you have the right to claim to the applicable Control Authority: Agencia Española de Protección Datos.

1.2. The customer expressly accepts that any data obtained while using the website, provided through filling out any forms that are contained therein, including any data resulting from any possible commercial transaction, may be included in a computerised personal data file of the type described in section 1.1. Throughout the process of collecting data, the client will be informed with the help of a link or an explicit mention in the form itself about the compulsory or optional character of the recollection of such data. Every user that decides to register on this website will be asked for the necessary data to fulfil the purpose of this company, which include service providing and/or selling of offered products on the site.

1.3. Regarding the data collected as stated in the preceding paragraph, the client may exercise their rights according to the articles 15-21 of the Ruleset (UE) 2016/679, and particularly their right to access, rectify, cancel and object to such data, as well as treatment limitation data portability and automatized individual decisions. Likewise, the client may withdraw their consent for the transfer of their data or the treatment of the data for any of the uses described above. Any client may exercise the rights explained in the previous paragraph with a cancellation request form that can be requested from us by e-mail. The written and signed form shall be sent by postal mail to the following address: Pollensa Invest, S.L. CIF: B07897101. Address: Roser Vell 38, 07460 Pollença, Balears, attaching, in any case, the client’s ID card photocopy.

Company details:

Legal Company Name: Pollensa Invest, S.L.
Registered Head Office Address: Roser Vell, 38 – 07460 Pollença, Illes Balears, Spain.
Company Registration No: Registro Mercantil de Mallorca – Tomo 1576, libro 0, folio 6, sección 8, hoja PM-29563, inscripción 1ª
VAT No: ESB07897101
Email: info@prestigevillas.com
Card Brands Accepted: Visa and MasterCard