COVID-19

Current as of 19th of August 2020

We are back and open

We are excited to be able to receive and accommodate guests again!

Many things have changed in the last few months, but we are so glad to be able to share our beloved properties with the rest of the world.

We have had unprecedented restrictions that are slowly getting lifted, however, this new normality we live in will require certain adjustments to make sure every step we take now is in the right direction.

We are all learning along the way. We will probably need to review and adjust procedures along the way, but at all times, we’ll do our best to take care and keep our guests and our staff safe.

We’re sure you’ve been thinking a lot about the implications of Covid-19 and what this might mean for your travel plans for this year. Updates are continually coming in regarding the necessary precautions, and we endeavour to bring you the latest information as and when we can.

Remember, if you have a villa booked this year, keep in mind the following:

You should not travel if you:

  • – Are experiencing any coronavirus symptoms or have in the last 7 days
  • – Are self-isolating as a result of coronavirus symptoms
  • – Are sharing a household or support bubble with somebody who has experienced coronavirus symptoms over the previous 14 days
  • – Have been advised by the NHS test and trace service that you must self- isolate

Consider purchasing travel insurance which may provide coverage for illness due to COVID-19 should you be diagnosed and prevented from travel at the time of your departure. It may not provide coverage for travel bans, shelter in place orders, or fear of travel. Be sure to carefully read the policy coverage for details.


FAQs:

We’re sure you’ve been thinking a lot about the implications of COVID-19 and what this might mean for your travel plans this year. Here’s a list with some questions you might have:

Mallorca, what stage are we at?
Mallorca and the Balearic Islands are currently in Spain’s ‘new normal’ phase which was introduced on 21st June. This ‘new normal’ looks quite different from how we used to live, as the main aim is to slowly recover from the lockdown but still taking as many precautions as possible to avoid a high level of cases which could saturate the health system. 

The new normal is set to be in place for the foreseeable future, with adjustments made as and when the time is right.

What can we do during this ‘new normal’?
Each autonomous region of Spain is in control of setting the rules, the rules throughout the Balearic Islands are currently:

Where do I need to cover my face:
As of 13th July, face covers or masks will be mandatory at all times while in public spaces both inside and outside. Face masks or coverings must be worn by anyone aged over 6 years old even when a safe distance of 1.5m is possible. 

All persons aged over 6 years must wear a mask with the exceptions being: practising sport, eating or drinking, at the beach or pool. 

Nightlife:
Do not expect much. 2020 will be the year of low-key, relaxing holidays. Small clubs with a capacity of fewer than 300 people are allowed to open until 2.00 am. The dance floor must be closed off or set up with tables and chairs.

Bars, cafes and restaurants:
Are allowed to open providing they maintain sufficient distance between tables. 

Beaches:
Beachgoers can have a group size limited to 15 people, keeping a safe distance of 2m and at least 6m from the shoreline. The local council has the right to limit access to any beach within their municipality.

How has your cleaning changed to combat the virus?
To find out about our enhanced cleaning protocol during this time, click here.

Is my holiday accommodation still going ahead?

Travel as of today’s date:

We expect to be able to receive international clients by then. We recommend our guests to wait for further updates.

What if I cancel my trip?
If you decide to cancel your trip without official advice against travelling for your dates by the Spanish Ministry of Health, the standard cancellation policy as per our booking conditions will apply:
• Booking cancelled more than 60 days before arrival; the deposit amount would be forfeited. 
• Booking cancelled within 60 days of arrival; the full amount would be forfeited.

What if it is alright to travel to Mallorca but my country is under travel restrictions?
In order to recover any money from a cancellation, you would need to speak to your holiday insurance provider.

Is my money safe if I’ve booked a villa, or about to book one?
Yes! If your holiday accommodation is cancelled by us for whatever reason, including coronavirus, you will be offered to reschedule your trip or a full refund if you choose to.

If I buy travel insurance now for a holiday I have just booked, will it cover me going forward? (Travellers from the UK):

According to The Guardian

Yes. The Association of British Insurers confirmed this week that someone booking a holiday to Spain in, say, June, and buying travel insurance would be covered for cancellation, but only if the Foreign & Commonwealth Office (FCO) later advised against travel to the country. The insurance has to have been bought before a country was declared off-limits. That said, Money would not be surprised if insurers – faced with a deluge of claims in the future – started to argue that the virus was a known problem when the policy was bought. Force majeure may be used to avoid paying out, although when we examined several major travel policy terms and conditions this week, we were not able to identify such get-out clauses.

Source: The Guardian

Will travel insurance cover me if I cancel my holiday? (Travellers from the UK)

According to The Guardian

In most cases, no. Insurers’ cancellation cover will only kick in if the FCO advises against all but essential travel. This happened for China, parts of South Korea and the area of northern Italy in lockdown. However, if you are travelling to another destination that is not covered by the advice – and you don’t feel you want to travel because of the risk – your travel insurance will not cover your losses.

Source: The Guardian:

More information and resources

Please check with your relevant local authority if it’s not featured below. Please regularly check the advisories relevant to you for updates.

World Health Organization (WHO)

Australia

Canada

People’s Republic of China

France

Germany

Italy

Japan

New Zealand

Singapore

South Korea

Thailand

United Kingdom

United States