Covid-19

Current as of 26th May 2020

First and foremost, we would like to thank all the support we are receiving from our guests, property owners and collaborators and also express our gratitude for all of those who are currently looking after everyone’s safety.

We’re sure you’ve been thinking a lot about the implications of Covid-19 and what this might mean for your travel plans for this year. Updates are continually coming in regarding the necessary precautions, and we endeavour to bring you the latest information as and when we can.

We are following the instructions from the Spanish Ministry of Health and are closely monitoring the situation and how it develops.

At the time of writing, bookings up to the 1st of July 2020 may be affected by local restrictions. If you arrival date is scheduled before that date, we will be contacting you to find a solution.

Our offices will be temporarily closed to the public and our team is working remotely assisting our guests and their holiday plans. If you have a booking with us and would like to contact us, please do so by email or by using our contact page

FAQs:

The recent outbreak raises many questions so we have put together a short FAQ that should cover the most common concerns:

Is my holiday accommodation still going ahead?

Travel before 1st of July:
Travel to Spain might be restricted. We recommend our guests to change the dates or cancel with a full refund.

Travel after 1st of July:
We expect to be able to receive international clients by then. We recommend our guests to wait for further updates.

What if I cancel my trip?
If you decide to cancel your trip without official advice against travelling for your dates by the Spanish Ministry of Health, the standard cancellation policy as per our booking conditions will apply:
• Booking cancelled more than 60 days before arrival; the deposit amount would be forfeited. 
• Booking cancelled within 60 days of arrival; the full amount would be forfeited.

What if it is safe to travel to Mallorca but my country is under travel restrictions?
In order to recover any money from a cancellation you would need to speak to your holiday insurance provider.

Is my money safe if I’ve booked a villa, or about to book one?
Yes! If your holiday accommodation is cancelled by us for whatever reason, including coronavirus, you will be offered to reschedule your trip or a full refund if you choose to.

If I buy travel insurance now for a holiday I have just booked, will it cover me going forward? (Travellers from the UK):

According to The Guardian

Yes. The Association of British Insurers confirmed this week that someone booking a holiday to Spain in, say, June, and buying travel insurance would be covered for cancellation, but only if the Foreign & Commonwealth Office (FCO) later advised against travel to the country. The insurance has to have been bought before a country was declared off-limits. That said, Money would not be surprised if insurers – faced with a deluge of claims in the future – started to argue that the virus was a known problem when the policy was bought. Force majeure may be used to avoid paying out, although when we examined several major travel policy terms and conditions this week, we were not able to identify such get-out clauses.Source: The Guardian:

Will travel insurance cover me if I cancel my holiday? (Travellers from the UK)

According to The Guardian

In most cases, no. Insurers’ cancellation cover will only kick in if the FCO advises against all but essential travel. This happened for China, parts of South Korea and the area of northern Italy in lockdown. However, if you are travelling to another destination that is not covered by the advice – and you don’t feel you want to travel because of the risk – your travel insurance will not cover your losses.

Source: The Guardian:

More information and resources

Please check with your relevant local authority if it’s not featured below. Please regularly check the advisories relevant to you for updates.

World Health Organization (WHO)

Australia

Canada

People’s Republic of China

France

Germany

Italy

Japan

New Zealand

Singapore

South Korea

Thailand

United Kingdom

United States